How Can We Help?
Choose the support channel that works best for you. We're here every step of the way.
Email Support
Send us a detailed message and our team will respond within one business day.
Response within 24 hours
Documentation
Step-by-step guides, video walkthroughs, and API references for every feature.
Instant answers, no waiting
FAQ
Browse our most frequently asked questions covering setup, billing, and features.
50+ questions answered
New to Acadyl?
Book a free onboarding demo and let our team walk you through the platform live — tailored to your school's setup.
Response Times
Our Support SLA
We're committed to fast, reliable support across all plans.
| Issue Type | Starter | Growth | Enterprise |
|---|---|---|---|
| Critical (system down) | 24 hrs | 8 hrs | 2 hrs |
| High (major feature) | 48 hrs | 24 hrs | 4 hrs |
| Medium (minor issue) | 72 hrs | 48 hrs | 24 hrs |
| Low (general question) | 5 days | 3 days | 1 day |
| Onboarding assistance | Docs only | Included | Dedicated CSM |
| Support channel | Email + Chat | Email + Chat + Phone |
System Status
All Systems Operational
Real-time status of Acadyl's core services.
All Systems Operational
Last checked: just now
Application
Operational
API
Operational
Database
Operational
File Storage
Operational
Email Delivery
Operational
WhatsApp Gateway
Operational
For live status updates, visit status.acadyl.com