Privacy Policy

Overview

Acadyl ("we", "our", or "us") operates the Acadyl school management platform and this marketing website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and local data protection legislation in the regions we serve.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you register for an account, request a demo, contact our support team, or otherwise interact with us. This may include:

• Name, email address, phone number, and job title
• School or institution name, size, and location
• Billing and payment information (processed securely via our payment partners)
• Communications you send to us, including support requests
• Any other information you choose to provide

Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical information, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, referring URLs, and clickstream data
• Log data and error reports
• Cookie and tracking technology data (see our Cookie Policy)

Information from Third Parties

We may receive information about you from third-party services such as analytics providers, advertising partners, and social media platforms when you interact with our content on those platforms.

How We Use Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our platform and services
• To process transactions and send related information, including purchase confirmations and invoices
• To respond to your comments, questions, and requests and provide customer service
• To send you technical notices, updates, security alerts, and support messages
• To send promotional communications, such as information about products, features, and events (you may opt out at any time)
• To monitor and analyse trends, usage, and activities in connection with our services
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with legal obligations

Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, email delivery, and analytics. These parties are contractually obligated to protect your data.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Acadyl, our users, or others.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process the data.

When you close your account, we will delete or anonymise your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request that we restrict processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, please contact us at privacy@acadyl.com. We will respond within 30 days.

Cookies

We use cookies and similar tracking technologies to collect and use personal information about you. For full details about the cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security audits, and employee training. For more details, see our Security page.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our platform is designed for use by educational institutions and their authorised staff. We do not knowingly collect personal information directly from children under the age of 13. Student data entered into the platform by school administrators is processed on behalf of the institution under their data controller responsibilities. If you believe we have inadvertently collected personal information from a child, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice, such as an email notification. We encourage you to review this policy periodically.