Return and Refund Policy for Apex Gear

At Apex Gear we want you to be completely satisfied with your purchase If you receive a damaged defective or incorrect product you can request a return or refund under the conditions described below

Eligibility for Returns

To be eligible for a return the product must be unused in its original packaging and in the same condition as you received it You must contact our customer support within twenty four hours of receiving the product to report the issue Products that do not meet these criteria may not be accepted for return or refund

Return Process

Contact our customer support via WhatsApp email or website contact form to initiate a return Our team will provide instructions on how to return the product Once we receive the returned item and verify its condition we will process your replacement or refund

Refunds

Refunds will be issued using the original payment method or as store credit based on your preference and our verification of the returned product Refund processing may take several working days depending on your payment provider Please note that shipping costs are non refundable unless the return is due to a defective or incorrect product

Exchanges

If you wish to exchange a product for the same or different item contact our customer support Our team will guide you through the exchange process including any price differences applicable for the new product

Damaged or Defective Products

If the product arrives damaged defective or is not what you ordered please contact us immediately We will arrange for a replacement or refund at no additional cost to you

Non Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons These items will be clearly marked on the product page Please check the product description before purchasing

Contact Us

For any questions concerns or assistance regarding returns and refunds please contact Apex Gear via WhatsApp email or website contact form Our team is ready to help and ensure a smooth resolution

Effective Date

This Return and Refund Policy is effective from the date it is posted on our website and remains in effect until updated