We accept cash on delivery across Pakistan for your convenience. Depending on your location and order type, we may also offer online payment options or bank transfers. All payment details will be displayed clearly before you confirm your order

We deliver nationwide across Pakistan. Delivery times typically range from two to five working days depending on your location. Once your order is dispatched, you will receive tracking details so you can monitor the delivery

If you receive a damaged defective or incorrect product please contact us within twenty four hours of delivery. Products must be unused and in their original packaging to be eligible for return or exchange. Our team will guide you through the return process and issue a refund or replacement after verification

Yes you can exchange a product by contacting our support team. Exchanges are possible for the same product or a different product. Any price difference will be communicated and must be paid if applicable. All exchanges are subject to product availability

Once your order is confirmed and dispatched you will receive tracking information via email WhatsApp or SMS depending on the method used. You can use this information to track your order online until it reaches your address

Currently we only ship within Pakistan. We may expand to international shipping in the future. You can contact us via WhatsApp to confirm if any special arrangements can be made for overseas orders

Products sold through Apex Gear come with the warranty details provided by the manufacturer. If you face any issues with a product within the warranty period please contact our support team for assistance

You can create an account by registering on our website using your email address and other necessary details. An account allows you to track orders, manage your address, and enjoy faster checkout. All information provided will be kept secure

Click on the forgot password link on the login page and follow the instructions to reset your password. You will receive an email with a link to create a new password. If you face any issues you can contact our support team

Orders can be canceled only before they are dispatched. To cancel an order contact our support team immediately via WhatsApp or email with your order details. Once the order is dispatched cancellations cannot be guaranteed

Our support team is available via WhatsApp phone and email. For the fastest response we recommend contacting us on WhatsApp. We aim to respond to all queries as quickly as possible

Yes we accept bulk and wholesale orders. You can contact us via WhatsApp or email with your requirements and our team will provide pricing and availability details

Yes all products sold through Apex Gear are 100 percent genuine and sourced directly from trusted suppliers. We do not sell counterfeit or imitation products

Currently we do not provide gift wrapping services but all products are packaged securely to prevent damage during delivery

If you receive the wrong product please record video and contact our support team within twenty four hours of delivery. We will arrange for the correct product to be sent and guide you through the return of the incorrect item

Shipping address changes are possible only before the order is dispatched. Contact our support team immediately with the updated address. Once the order is shipped changes cannot be made